A few simple promises that keep the day on time for you, for your stylist, and for the guest booked after you.
We keep our policies short, because we would rather spend your appointment talking about your hair. Everything on this page exists for one reason: so the time we set aside for you is really yours, and the guest after you gets the same.
If something here does not fit your situation, give us a call before your appointment. We are a small, locally owned salon, and we would always rather work it out with you ahead of time than surprise you at the front desk.
Extension installs, color corrections and wedding bookings require a deposit to hold the date, and a card on file may be required for large bookings. Your deposit is applied to your final total.
We ask for 48 hours notice if you need to cancel or reschedule.
No-shows may be charged 50% of the scheduled service before we are able to book you again.
We hold your appointment for 15 minutes past the start time, and after that we may need to shorten your service or reschedule you so that the guests after you are not kept waiting.
Please call us within two weeks of your appointment and we will have the stylist who did your hair make it right, at no charge to you.
Gratuity is always appreciated and never expected.
If it is your first curly cut with us, please book the Curly Cut Specialty rather than a standard haircut. It is a 90-minute appointment, and it starts with a consultation so your stylist can learn your curl pattern, your routine and what you want before anything is cut. Come in with clean, dry hair worn the way you usually wear it, without heavy styling product, and bring a few photos of looks you love.
Unopened products can be returned within 30 days with your receipt for a full refund. If you have opened something and it is not working for your hair, bring it back within two weeks and we will help you swap it for a product that suits you better.
Children are always welcome when they are receiving a service, and our kids' cut is for children under 12. We do ask that children who are not being serviced stay seated with an adult, since the salon floor gets busy and there are hot tools and color around. For everyday appointments, please plan on coming on your own or with one companion so the salon stays comfortable for everyone.
